Privacy Policy

Last updated: February 2025

HotWork ("we", "our", or "us") is committed to protecting your privacy. This policy describes how we collect, use, and safeguard your information when you use our mobile application and services.

1. Information We Collect

Account & identity:

Phone number (for registration and verification)
Name and profile information

Usage & device:

Device information (model, OS version)
App usage and interactions

Location (if you allow):

Location data to show your position on the map and help specialists find orders near you

Content you provide:

Order descriptions, photos, and videos
Messages in chat
Payment and transaction information

2. How We Use Your Information

We use your data to:

Provide and improve our services
Verify your identity (phone OTP)
Match orders with specialists
Process payments and credits
Send push notifications about orders and messages
Display relevant ads (via Google Mobile Ads)

3. Data Sharing

We do not sell your personal data. We may share information with:

Other users — as needed for orders (e.g., specialists see your order details when they send proposals)
Service providers — Firebase (analytics, messaging), payment processors, SMS providers
Advertising — Google Mobile Ads may use device identifiers for ad delivery

4. Data Security

We use encryption (HTTPS) and secure practices to protect your data. Phone numbers are hashed where appropriate for privacy.

5. Your Rights

You may:

Access and update your profile
Request deletion of your account and data
Withdraw location permission in device settings
Opt out of push notifications in app settings

For requests, contact us via the app's support or contact options.

6. Children

Our service is not directed to users under 13. We do not knowingly collect data from children.

7. Changes

We may update this policy. We will notify you of material changes via the app or email where applicable.

8. Contact

For privacy questions: use the Support or Contact option in the HotWork app or website.