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Popular Articles

Most viewed help articles this week

How to Create an Account

Step-by-step guide to creating your HopWork account and getting started.

Making Your First Order

Learn how to find services, compare specialists, and place your first order.

Understanding Credits

How the credit system works, purchasing credits, and payment methods.

Privacy & Security Settings

Keep your account secure and manage your privacy preferences.

App Permissions Explained

Understanding what permissions the app needs and why.

How to Delete Your Account

Steps to permanently delete your HopWork account and data.

Frequently Asked Questions

Quick answers to common questions

How do I update my profile information?
Go to your profile settings in the app, tap "Edit Profile," and update your information. Changes are saved automatically.
What payment methods do you accept?
We accept credit cards (Visa, Mastercard), debit cards, and digital wallets. All payments are processed securely through our payment partners.
How can I cancel an order?
Orders can be cancelled before they're accepted by a specialist. Go to "My Orders," select the order, and tap "Cancel Order." Refunds are processed within 3-5 business days.
Is my personal information secure?
Yes, we use industry-standard encryption and security measures. Your data is protected and we never share personal information with third parties without your consent. See our Privacy Policy for details.
How do credits work?
Credits are our internal currency. Purchase credits at various package rates, then use them to pay for services. Credits don't expire and can be used for any service on the platform.
Why does the app need certain permissions?
Location helps find nearby specialists, camera is for profile photos, and notifications keep you updated on orders. All permissions are optional and can be managed in your device settings.

Contact Support

We're here to help you

Email

support@HopWork.com

Response within 24 hours

Phone

+374 77 754 955

Mon-Fri, 9:00 AM - 6:00 PM

Business Hours

Monday - Friday

9:00 AM - 6:00 PM (GMT+4)